Last updated: 13 November 2026

This policy explains what information Hua Hin Paws Hub collects when you visit this website, how we use it, and the choices you have. We're a small volunteer-run animal rescue based in Hua Hin, Thailand, and we try to collect as little as possible.

1. Who we are

Hua Hin Paws Hub ("we", "us") operates this website as a non-commercial animal rescue, adoption and pet-services hub. For any privacy question, email info@huahinpawshub.com.

2. What information we collect

• Account and enquiry data — name, email, phone number and any details you submit through forms (adoption enquiry, foster application, lost-pet report, volunteer sign-up, pet-sitter request).
• Marketplace data — if you create a marketplace account, we store your name, email, listings, and (optionally) login email. Sellers who link their client-portal account share their name and email with the marketplace so buyers can contact them.
• Order data — when you buy from our Pet Products shop, we store the items you ordered and a delivery address. Payment card details are handled by Stripe and never touch our server.
• Technical data — standard web-server logs (IP address, browser type, pages requested) kept for security and troubleshooting, typically for a few days.

3. Cookies we use

We keep cookies to a bare minimum. There are no advertising, analytics or third-party tracking cookies on this site.

Cookie	Purpose	Type	Duration
PHPSESSID	Keeps you logged in and remembers your cart between pages.	Essential	Session
lang	Remembers which language version of the site you were last viewing.	Functional	Session
mkt_user_id	Keeps you signed in to the Buy & Sell marketplace.	Essential (only when logged in)	Session
hph_cookie_consent_v1	Remembers that you've seen and dismissed the cookie banner (stored in your browser's localStorage, not a cookie).	Functional	Until you clear your browser data

You can clear these at any time via your browser settings. Clearing them will log you out of any account and reset your language choice.

4. Third parties

• Stripe — payment processing for Pet Products shop orders. Stripe is PCI-DSS compliant and processes card data directly. See Stripe's privacy policy.
• Our web host — this site is hosted on a server we control. Server logs are held by the hosting provider and are only accessed by us for security and troubleshooting.
• Email delivery — subscription emails and enquiry confirmations may be sent via a third-party provider. Your email address is shared only for the purpose of delivering the message you asked for.

We do not sell or rent your data to anyone.

5. How long we keep your information

We keep enquiry and application data for as long as the enquiry is active, plus up to 12 months afterwards for reference. Marketplace listings are kept while the account is active. You can ask us to delete your data at any time (see below).

6. Your rights

Under Thailand's Personal Data Protection Act (PDPA) and, where applicable, the EU GDPR, you have the right to:

• ask what personal data we hold about you;
• have it corrected or deleted;
• withdraw any consent you have given;
• object to a particular use of your data.

To exercise any of these, email info@huahinpawshub.com with the subject line "Data Request", sent from the same email address you used on this site. We will verify your identity by replying to that address, then:

• Data access — we will send you a file containing every record we hold that is linked to your email address, typically within 30 days.
• Data erasure — we will delete records from our enquiry, subscription and marketplace systems. Records that we are legally required to keep (for example, completed sales for tax purposes) will be retained but anonymised so they can no longer be linked back to you.
• Correction or objection — we will correct inaccurate details or explain what we are doing to comply with your request.

Every request is logged with the date and what action was taken. If you are not satisfied with our response, you may contact the Thai Personal Data Protection Committee or your local supervisory authority.

7. Children

This site is not directed at children under 13. If you're under 13, please don't submit personal information through our forms.

8. Changes to this policy

If we change this policy in a meaningful way (for example, if we ever add analytics), we'll bump the consent banner version so you get the option to review and re-consent.

9. Contact

Questions about privacy or cookies? Email info@huahinpawshub.com.