Last updated: 13 November 2026

Please read these Terms carefully. They explain the rules for using Hua Hin Paws Hub, our Pet Products shop, the Buy & Sell marketplace, our adoption and foster process, and our pet-sitter matching service. By using the site you agree to them.

1. About these Terms

These Terms and Conditions ("Terms") govern your use of huahinpawshub.com (the "Site") and every service you access through it — our Pet Products shop, the Buy & Sell marketplace, adoption and foster applications, lost-and-found listings, pet-sitter requests, and volunteer sign-ups (together, the "Services"). By using the Site or any Service you agree to these Terms. If you do not agree, please do not use the Site. Our Privacy & Cookie Policy explains how we handle your personal information and forms part of these Terms.

2. Who we are

The Site is operated by Hua Hin Paws Hub, a volunteer-run animal rescue based in Hua Hin, Thailand. In these Terms "we", "us" and "our" mean Hua Hin Paws Hub; "you" means the person using the Site. Contact: info@huahinpawshub.com.

3. Eligibility

3.1 You must be at least 13 years old to browse the Site.

3.2 You must be at least 18 years old, and legally able to enter into binding contracts, to:

(a) create a marketplace account;
(b) place an order in the Pet Products shop;
(c) submit an adoption or foster application;
(d) submit a pet-sitter request; or
(e) register as a volunteer.

3.3 By using any of those Services, you confirm that you meet the applicable age requirement.

4. Your account

4.1 You agree to provide accurate and complete information when you create an account or submit a form, and to keep it up to date.

4.2 You are responsible for keeping your login details confidential and for all activity that takes place under your account.

4.3 We may suspend or close any account that we reasonably believe is being used fraudulently, unlawfully, or in breach of these Terms.

5. Our services

5.1 We provide:

(a) a shop selling pet products, which we deliver locally within approximately 24 hours of a confirmed order;
(b) a peer-to-peer marketplace where buyers and sellers meet to exchange pet products;
(c) adoption and foster matching for rescue animals;
(d) a lost-and-found listing board;
(e) an enquiry service connecting pet owners with independent pet sitters;
(f) volunteer sign-up for our rescue work;
(g) local resource directories (vets, groomers, boarding, and similar).

5.2 Different Services have different rules; where a Service has specific rules below, those rules apply in addition to the general Terms.

5.3 We may add, change, or remove a Service at any time.

6. Pet Products Shop

6.1 Prices are in Thai Baht (THB) and include VAT where applicable. Delivery charges, if any, are shown at checkout before you pay.

6.2 Payment is processed by Stripe. We do not store your card details on our servers.

6.3 Delivery times are estimates, not guarantees. If we cannot deliver within a reasonable time we will contact you to arrange an alternative or a full refund.

6.4 If an item arrives damaged or is not as described, please contact us within 7 days of delivery at info@huahinpawshub.com and we will arrange a replacement or refund.

6.5 Pet products are not intended for human consumption. Always supervise pets with toys and chews.

7. Marketplace

7.1 The Marketplace is a peer-to-peer platform. We are not a party to any transaction between a buyer and a seller. The contract for sale is between you and the other user, and the terms of that contract are between you and them.

7.2 Sellers must:

(a) describe items accurately, including their condition;
(b) own the item and have the right to sell it;
(c) not list prohibited items (see 7.4);
(d) respond to buyer enquiries promptly.

7.3 Buyers must:

(a) verify the item and the seller before paying;
(b) arrange collection and payment directly with the seller;
(c) not use the Marketplace to harass, defraud, or mislead any user.

7.4 Prohibited listings — you may not list:

(a) live animals (adoption is handled separately — see section 8);
(b) anything illegal, dangerous, or restricted (weapons, medications, expired or recalled food, and similar);
(c) counterfeit or stolen goods;
(d) items that infringe someone else's intellectual property;
(e) anything else we decide, at our discretion, is unsafe or inappropriate.

7.5 We may remove any listing, suspend any account, or report any user to the relevant authorities at our discretion.

7.6 Disputes between users should be resolved between those users. We may (but are not obliged to) help where we can.

8. Adoption and Fostering

8.1 Submitting an application does not guarantee that an animal will be placed with you. Every adoption is subject to our review, a home check, and our judgment about the animal's welfare.

8.2 We reserve the right to refuse any application for any lawful reason.

8.3 Adopted animals must be cared for in accordance with Thai animal-welfare law and our reasonable welfare guidelines, which we will provide to you at the time of adoption.

8.4 If for any reason you can no longer care for an adopted animal, you must contact us first and return the animal to us rather than rehoming it yourself. This is a welfare measure we take seriously.

8.5 Fostering is a temporary placement. Fostered animals remain our responsibility and you must return them to us on request.

8.6 Training support is provided as advice. We do not warrant any particular behaviour or outcome.

9. Pet-Sitter Requests

9.1 Our pet-sitter service is a matching service. We connect pet owners with independent sitters; we are not the sitter and we do not supervise the sitter's work.

9.2 It is the pet owner's responsibility to interview, check references for, and satisfy themselves about any sitter before leaving an animal in their care.

9.3 Any agreement between a pet owner and a sitter is between those two parties. We do not set or take commission on sitter fees.

10. User content

10.1 When you submit content (listings, reviews, comments, photos, questions, or similar), you:

(a) confirm that you have the right to share it;
(b) grant us a non-exclusive, worldwide, royalty-free licence to display, store, and share it on the Site and in our communications; and
(c) agree that your content is accurate and not misleading.

10.2 We may remove any content that we reasonably consider inappropriate, illegal, or in breach of these Terms.

10.3 We are not responsible for content posted by other users. If you see something that breaks the rules, please tell us at info@huahinpawshub.com.

11. Prohibited conduct

You agree not to:

(a) use the Site for any unlawful purpose;
(b) post false, misleading, or fraudulent content;
(c) impersonate any person or organisation;
(d) interfere with the operation of the Site (for example with viruses, scraping, or denial-of-service attacks);
(e) collect or harvest other users' personal information;
(f) use another user's account without their permission;
(g) send unsolicited advertising through the Site.

12. Intellectual property

12.1 The Site, its design, logo, and original content are owned by Hua Hin Paws Hub or its licensors and are protected by copyright and other laws.

12.2 You may not copy, reproduce, or redistribute material from the Site (other than sharing links or short quotes with attribution) without our written permission.

13. Third-party services

The Site links to third-party services (Stripe for payments, external animal-welfare resources, and similar). Their own terms and privacy policies apply when you use them. We do not control those services and are not responsible for their content, actions, or data practices.

14. Disclaimers

14.1 The Site and its content are provided "as is". While we try to keep everything accurate and up to date, we cannot guarantee that:

(a) every listing, directory entry, or resource is accurate;
(b) every animal will be healthy or well-behaved;
(c) every item purchased in the Marketplace is as described;
(d) every sitter is suitable for every pet;
(e) the Site will always be available without interruption.

14.2 Nothing in these Terms limits any rights you have under mandatory consumer-protection law in your country of residence. If you are a consumer in the EU or UK, you may also have specific statutory rights to a remedy for faulty goods that cannot be excluded by agreement.

15. Limitation of liability

15.1 To the extent permitted by law, we are not liable for:

(a) indirect or consequential loss;
(b) loss of profit, business, or opportunity;
(c) loss arising from reliance on information on the Site;
(d) the acts or omissions of other users (buyers, sellers, sitters, adopters, or others);
(e) any dispute between users.

15.2 Where liability cannot lawfully be excluded, our total liability to you in connection with any Service is limited to the amount you paid to us for that Service, or — if greater — THB 5,000.

15.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

16. Indemnity

You agree to indemnify us against any claim, loss, or cost (including reasonable legal fees) arising from:

(a) your breach of these Terms;
(b) content you have submitted;
(c) your use of the Site or any Service in a way that harms another person.

17. Termination

We may suspend or terminate your access to the Site or any Service at any time if we reasonably believe you have breached these Terms, acted unlawfully, or put another user or an animal at risk. Sections that by their nature should survive termination (for example, intellectual property, disclaimers, limitation of liability, and indemnity) will survive.

18. Governing law and disputes

18.1 These Terms are governed by the laws of Thailand.

18.2 Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Thailand.

18.3 If you are a consumer resident elsewhere, this section does not deprive you of the protection of mandatory consumer law in your country of residence, and you may bring a claim in your local courts where that is required by law.

18.4 Please contact us at info@huahinpawshub.com before starting formal proceedings — most concerns can be resolved quickly by email.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top. If the changes are material, we will also post a notice on the Site. Your continued use of the Site after a change takes effect means you accept the new Terms.

20. General

20.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

20.2 Our failure to enforce a provision is not a waiver of our right to enforce it later.

20.3 These Terms, together with our Privacy & Cookie Policy, are the entire agreement between you and us about the Site, and supersede anything else said or written about it.

20.4 You may not transfer your rights under these Terms. We may transfer ours (for example, if we merge with another organisation), provided your rights are not diminished.

21. Contact

Questions about these Terms? Email info@huahinpawshub.com.

Terms & Conditions